North Bridge Direct LLC resells genuine, unaltered products manufactured by third parties. Those manufacturers set the terms on which their products should be advertised and sold. This policy states, in advance and without being asked, how we behave with respect to those terms.

1. Scope

This policy applies to every product we advertise or sell, on every channel, regardless of whether we hold a signed authorized-reseller agreement with the brand in question. It is a unilateral commitment by North Bridge Direct LLC. Where a brand's own written policy or agreement is stricter than this document, the brand's terms control.

2. Advertised pricing

• We advertise at or above each brand's published minimum advertised price (MAP). MAP is treated as a hard floor.
• Automated repricing floors are configured to the brand's MAP, not to our landed cost or to a target margin.
• We do not use coupons, promotional codes, strikethrough constructions, cart-level discounts, bundle math or any other mechanic that results in an advertised price below the brand's published floor.
• Where we cannot achieve an acceptable margin at or above MAP, we stop purchasing the SKU. We do not solve a margin problem by breaking a price floor.
• We maintain an internal record of pricing exceptions and provide MAP self-audit reports to brand partners on request.

3. What MAP is, and what it is not

A minimum advertised price governs the price at which a product may be advertised or displayed. It is distinct from the manufacturer's suggested retail price, which is a non-binding recommendation. We understand and respect that distinction.

We also recognize that MAP policies in the United States are self-policed. No government agency enforces them, and online marketplaces generally treat pricing as a matter between a brand and its sellers rather than something they will act on. Enforcement rests entirely with the brand, through its decision about whom it will continue to supply. We regard that as an entirely reasonable arrangement and we do not treat the absence of an enforcement mechanism as permission.

4. Channel restrictions

• We disclose our sales channels truthfully at the point of application. We do not conceal marketplace activity from a supplier in order to obtain an account.
• Where a brand restricts which marketplaces, domains or regions its products may be sold in, we accept those restrictions in writing before the first purchase order.
• Where a brand excludes specific SKUs from resale, those SKUs are excluded from our purchasing and listing entirely.
• We do not sell to other resellers for the purpose of circumventing a brand's channel restrictions, and we do not engage in transshipment or diversion.
• Where a brand operates a single-authorized-seller arrangement on a listing, we will either operate as that seller under agreement or stay off the listing.

5. Listing conduct

• We sell on the brand's existing product detail page. We do not create duplicate or parallel listings for products we resell.
• We do not alter brand-owned listing content — titles, images, bullet points, descriptions or enhanced brand content.
• We do not create bundles, multipacks or product variations without written brand approval.
• We do not repackage, relabel, or alter manufacturer packaging, and we do not remove or obscure lot, batch or production codes.
• We do not solicit, incentivize, purchase, exchange or suppress customer reviews in any form.

6. Escalation and wind-down

Brand-integrity matters — pricing questions, listing concerns, authenticity queries, or a request that we stop selling — should be directed to compliance@northbridgedirect.com. We commit to:

• Acknowledging any brand-integrity request within one business day.
• Actioning it within three business days, or explaining in writing why more time is required.
• On a request to discontinue a SKU, category or channel: selling through existing owned inventory, ceasing reorders, and confirming the wind-down in writing with an expected timeline based on current velocity.

No legal demand is required to trigger any of the above.

7. Amendments

This policy may be updated. The effective date at left reflects the current version. Material changes will not be applied retroactively to conduct under a signed brand agreement.

Questions about this policy? Write to compliance@northbridgedirect.com North Bridge Direct LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.

Every reseller says its products are genuine. The question a brand-protection team actually needs answered is narrower: can this company prove where a specific unit came from, and how fast. This policy sets out our answer.

1. Approved sources

We purchase inventory only from:

• The brand owner or manufacturer directly; or
• A distributor authorized by that brand owner or manufacturer.

2. Sources we refuse

• Liquidation, closeout and pallet lots of unverified origin.
• Diverted or gray-market goods, including product acquired outside the brand's authorized channel.
• Parallel imports and goods intended for a market other than the United States, where they differ materially from the U.S.-market version in formulation, packaging, labeling, warranty or quality-control participation.
• Unnamed brokers and intermediaries who will not identify the upstream source.
• Retail arbitrage — product purchased at retail and resold as new.
• Short-dated or expired stock, and any product whose remaining shelf life is insufficient for the channel it would be sold through.
• Product with removed, obscured or altered lot, batch, serial or production codes.

3. Documentation retained

For every SKU we list, we retain:

• The commercial purchase invoice, identifying the supplier's legal business name, address, telephone and website.
• Quantities, dates and product identifiers sufficient to tie a unit to a purchase.
• Proof of payment.
• Current Safety Data Sheets for regulated chemical and aerosol products.

Records are retained for a minimum of three years and are produced to a brand owner, distributor or marketplace on request.

4. Product integrity

• Products are sold new, in original unopened manufacturer packaging.
• We do not repackage, relabel, refill, decant or alter product or packaging in any way.
• We do not create bundles or multipacks from individually packaged goods without written brand approval.
• Lot, batch and production codes remain intact and legible.
• Dated goods are rotated first-expiring-first-out and pulled from sale before remaining shelf life becomes inadequate.
• Temperature-sensitive goods are stored and shipped with their sensitivity accounted for, including seasonal restrictions where a fulfillment channel imposes them.

5. Serialization programs

Where a brand operates a unit-level serialization or authentication program, we source only code-bearing units through the brand's authorized channel. We do not attempt to list enrolled products acquired outside that channel, and we do not regard a purchase invoice as a substitute for valid brand-issued codes.

6. Regulated product handling

• Dangerous goods. Flammable aerosols and paint-related liquids are classified, packaged, marked and routed in accordance with U.S. Department of Transportation requirements at 49 CFR, including limited-quantity provisions and ground-only routing where applicable. Personnel who prepare hazardous materials for transport receive the training required by 49 CFR Part 172 Subpart H.
• Antimicrobial products. Products making pesticidal claims are listed with the manufacturer's EPA registration number and EPA establishment number. We do not add antimicrobial, antibacterial, sanitizing, disinfecting or repellent claims to any listing for a product not registered to carry them.
• State warnings. Where a product requires a consumer warning in a particular state, the warning is presented to the purchaser before the purchase is completed, and on-product warnings are never cropped, covered or obscured in our photography.

7. Cooperation with rights owners

Authenticity and intellectual-property inquiries should be directed to compliance@northbridgedirect.com. We acknowledge within one business day and respond substantively — including supplying the relevant purchase documentation — within three business days.

We accept that responsibility for sourcing authentic product rests with us as the seller, and we do not attempt to transfer that responsibility to a supplier after the fact.

Questions about this policy? Write to compliance@northbridgedirect.com North Bridge Direct LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.

Orders placed through a retail marketplace are governed by that marketplace's own shipping and returns terms, which take precedence over this page. The terms below apply to direct wholesale and business-to-business orders placed with North Bridge Direct LLC.

1. Order processing

• Orders are processed Monday through Friday, excluding U.S. federal holidays.
• In-stock orders received before 1:00 PM ET generally ship the same business day; otherwise the next business day.
• Orders containing regulated or hazardous materials may require an additional business day for compliant packaging and documentation.
• Backordered items are communicated at the time of order acknowledgment with an expected availability date.

2. Shipping methods and freight

• Parcel shipments move by standard ground service unless expedited service is requested and paid for.
• Palletized orders move by LTL freight. Liftgate service, residential delivery, inside delivery, limited-access delivery and delivery appointments are available at additional cost and must be requested at the time of order.
• Receiving locations must be able to accept the equipment specified on the bill of lading. Charges arising from a receiving location's inability to do so are the buyer's responsibility.
• Hazardous materials ship by ground only. Aerosols and flammable liquids are not eligible for air transport. Certain products cannot be shipped to all destinations, and some formats are restricted from sale into particular states.

3. Freight terms and risk of loss

Unless a written agreement states otherwise, shipments are FOB Origin. Title and risk of loss pass to the buyer when the carrier takes possession. Where freight is prepaid and added to the invoice, that does not alter the point at which risk passes.

4. Inspection, shortages and damage

• Inspect all shipments at delivery. Note any visible damage, shortage or pallet discrepancy on the delivery receipt before signing. A clean signed receipt substantially limits what can be recovered from a carrier.
• Report visible damage or shortages within 3 business days of delivery.
• Report concealed damage within 5 business days of delivery, retaining all original packaging and photographs.
• Report invoice or pricing discrepancies within 10 business days of the invoice date.

5. Returns

• A Return Authorization (RA) number is required before any return. Shipments returned without one may be refused.
• Requests must be made within 30 days of the invoice date.
• Product must be unused, unopened, in original saleable packaging, and with all lot and production codes intact.
• A restocking fee of 15%–25% applies to buyer-initiated returns, depending on category and condition.
• Return freight is the buyer's responsibility unless the return results from our error or a defective product, in which case we arrange and pay for return transport.
• Credits are issued to the original payment method or as an account credit once the return has been received and inspected.

6. Non-returnable items

• Hazardous materials, aerosols and flammable liquids, which cannot be returned through standard parcel channels.
• Opened, used, partially consumed or repackaged product.
• Dated goods whose remaining shelf life has been materially reduced.
• Special-order, non-stock, discontinued and clearance items.
• Product not purchased directly from North Bridge Direct LLC.

7. Warranties

Products are covered by the manufacturer's warranty, where one exists. North Bridge Direct LLC does not extend an independent warranty on third-party manufactured goods and makes no representation beyond those made by the manufacturer. Warranty claims are supported by supplying the documentation required by the manufacturer.

8. Safety Data Sheets

Current Safety Data Sheets accompany every commercial order containing a regulated chemical product, and are available at any time on request from compliance@northbridgedirect.com.

Questions about this policy? Write to compliance@northbridgedirect.com North Bridge Direct LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.

This policy explains how North Bridge Direct LLC ("North Bridge Direct," "we," "us") handles information collected through northbridgedirect.com and in the ordinary course of our business relationships.

1. Information we collect

• Information you give us. Name, company, business email address, telephone number, website, role, and anything you choose to write in a message when you submit our inquiry form or email us.
• Business relationship information. Billing and shipping addresses, purchase orders, invoices, tax documentation and remittance details exchanged in the course of a commercial relationship.
• Technical information. Standard web server information such as IP address, browser type, referring page and time of request.

We do not knowingly collect information from children, and this website is not directed to them.

2. How we use it

• To respond to your inquiry and to conduct the business relationship it leads to.
• To complete vendor onboarding, credit and compliance processes.
• To fulfill orders, issue invoices and provide support.
• To meet legal, tax and recordkeeping obligations.
• To protect the security and integrity of our systems.

We do not sell, rent or trade personal information. We do not use inquiry-form submissions to build marketing lists for third parties.

3. Who we share it with

We share information only with:

• Service providers who process it on our behalf — email and form-handling providers, web hosting, accounting, payment processing and shipping carriers — and only to the extent needed to perform their function.
• Counterparties to a transaction, where necessary to complete it, such as a carrier receiving a delivery address.
• Authorities, where required by law, subpoena or a lawful request, or to establish or defend a legal claim.

4. Cookies

This website uses no advertising cookies, no cross-site tracking and no third-party analytics profiling. Web fonts are loaded from a third-party font provider, which necessarily receives your IP address in order to serve the font files.

5. Retention

Inquiry correspondence is retained for as long as needed to respond and for a reasonable period afterward. Transaction and tax records are retained as required by law, and purchase documentation supporting product traceability is retained for a minimum of three years.

6. Security

We apply reasonable administrative and technical safeguards appropriate to the sensitivity of the information we hold. No method of transmission or storage is completely secure, and we do not claim otherwise. Please do not send bank account details, tax identification numbers or identity documents through the website form — request a secure transfer method instead.

7. Your choices

You may ask us to provide a copy of the personal information we hold about you, correct it, or delete it, subject to records we are legally required to keep. Write to privacy@northbridgedirect.com. We will respond within a reasonable period, and in any event as required by applicable law.

Depending on where you live, you may have additional statutory rights. We extend the substance of the rights described above to anyone who asks, regardless of residence, rather than testing whether a particular statute applies to a company of our size.

8. International visitors

We are located in the United States and information you send us is processed there. Data-protection laws in the United States may differ from those in your country of residence.

9. Changes

We may update this policy. The effective date shown at left reflects the current version.

Questions about this policy? Write to compliance@northbridgedirect.com North Bridge Direct LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.

By accessing northbridgedirect.com you agree to these terms. If you do not agree, please do not use the site.

1. About this site

This website is operated by North Bridge Direct LLC, a Florida limited liability company, document number L26000362647, with a principal office at 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.

2. Informational purpose

Content on this site is provided for general information about our company and the categories of product we distribute. It is not an offer to sell, and nothing on this site creates a supply obligation, an exclusive arrangement, or a binding quotation. Product availability, pricing and specifications change without notice.

3. Trademarks of third parties

Brand and product names appearing on this site are the trademarks of their respective owners and are used solely to identify goods we source and resell. Their appearance does not indicate endorsement, sponsorship, affiliation or authorization. We are an independent reseller and distributor and do not claim to be an authorized dealer of any brand except where we state so expressly and in writing.

4. Our content

The text, layout, code, graphics and logo of this site are owned by North Bridge Direct LLC. You may view and print pages for the purpose of evaluating a business relationship with us. You may not republish, sell, or systematically extract site content, or use it to train an automated system, without written permission.

5. Acceptable use

You agree not to use this site to transmit unlawful, misleading or malicious material; to attempt unauthorized access; to interfere with its operation; to scrape it at a rate that degrades service; or to submit false information through its forms.

6. Third-party links

Links to third-party sites, including state and federal records systems, are provided for convenience and verification. We do not control those sites and are not responsible for their content.

7. Disclaimers

This website is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted or error-free.

Regulatory summaries on this site — including references to transport, environmental, marketplace and consumer-warning requirements — describe how we operate. They are not legal advice and should not be relied on by anyone as a statement of their own obligations.

8. Limitation of liability

To the fullest extent permitted by law, North Bridge Direct LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising from use of this website. Our aggregate liability arising from use of the site will not exceed one hundred U.S. dollars (US$100). Nothing in these terms limits liability that cannot lawfully be limited.

9. Terms of sale

Direct commercial orders are governed by our Shipping & Returns terms together with any written agreement or purchase order acknowledgment between the parties. Unless otherwise agreed in writing: prices are quoted in U.S. dollars and exclude applicable taxes; shipments are FOB Origin; payment is due on the terms stated on the invoice; and a valid resale certificate must be on file for tax-exempt purchases. Our acceptance of an order is expressly limited to these terms, and any additional or conflicting terms in a buyer's purchase order are rejected unless accepted by us in writing.

10. Indemnity

You agree to indemnify North Bridge Direct LLC against claims arising from your misuse of this site or your breach of these terms.

11. Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Pinellas County, Florida, have exclusive jurisdiction, and both parties consent to venue there.

12. Changes

We may revise these terms. Continued use of the site after revision constitutes acceptance. The effective date at left reflects the current version.

Questions about this policy? Write to compliance@northbridgedirect.com North Bridge Direct LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.

North Bridge Direct LLC wants this website to be usable by as many people as possible, including people using screen readers, keyboard-only navigation, screen magnification, or reduced-motion settings.

1. Standard we aim for

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We describe this as an aim rather than a certification, because conformance is a continuing effort and we have not commissioned an independent audit. Saying "compliant" without an audit would be the kind of unverifiable claim we avoid everywhere else on this site.

2. Measures taken

• Semantic HTML with landmark regions, and a "skip to content" link as the first focusable element on every page.
• All functionality reachable and operable by keyboard, with a clearly visible focus indicator.
• Form fields with programmatically associated labels, inline error messages, and status messages announced to assistive technology.
• Text and interface colors chosen for contrast against their backgrounds.
• Text that reflows and remains readable when zoomed, and layouts that adapt down to small screens.
• Animation limited to opacity and transform, and suppressed entirely when the operating system requests reduced motion.
• Decorative graphics marked so that assistive technology skips them; meaningful graphics given text alternatives.
• No content that flashes, auto-plays audio, or moves without the ability to stop it.

3. Known limitations

• Typefaces are loaded from a third-party font service. If that service is unavailable the page falls back to system fonts, which changes appearance but not function.
• Some technical tables contain dense regulatory identifiers that are unavoidably terse when read aloud.
• Documents supplied on request, such as filed government forms, are third-party PDFs whose internal accessibility we do not control. We will supply the content of any such document in an accessible format on request.

4. Telling us about a problem

If you encounter a barrier on this site, please contact us and describe what happened, the page you were on, and the assistive technology you were using:

• Email: accessibility@northbridgedirect.com
• Email: accessibility@northbridgedirect.com
• Post: North Bridge Direct LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA

We aim to acknowledge accessibility reports within two business days. If a fix will take longer, we will tell you what we are doing and offer an alternative way to get the information or complete the task in the meantime.

Questions about this policy? Write to compliance@northbridgedirect.com North Bridge Direct LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.